Create RMA Request
Submit a return merchandise authorization request for product service or repair
Need to return an endoscope that's on a repair plan?
Use the Repair Plan & Returns portal to request a return and generate a shipping label.
What happens next?
- Our service team will review your request within 1-2 business days
- You'll receive an email with RMA confirmation and shipping instructions
- Ship your product to our service center with the RMA number clearly marked
- Our technicians will evaluate the product and contact you with repair options
- Once serviced, the product will be returned to you via expedited shipping