Advance replacement for rigid endoscopes
With advance replacement, we ship your matched Prosidio scope while you send your broken one back to us. Once your request is approved and the card check is complete, an available replacement can ship before your return arrives.
Coverage checker
Choose your scope’s brand and model to see the proposed Prosidio replacement.
Compare your current scope with the proposed Prosidio replacement, including its dimensions, viewing angle, and reprocessing methods.
How advance replacement works
Your approved replacement can be on its way before your broken scope arrives at Prosidio. The two shipments can happen at the same time. Advance replacement is subject to approval, available stock, and a successful card check.
Tell us what happened through the customer portal and request an advance replacement. We’ll review your claim and confirm the replacement and return instructions.
Once the advance is approved and the card check is complete, we ship the available Prosidio replacement without waiting for your broken scope to reach us.
Send your broken scope back using the return instructions we provide. It must reach us within 30 calendar days of your completed claim, even if the replacement is already with you.
What's covered
Your replacement will be a new or refurbished Prosidio scope in working condition. Once an approved exchange is complete, you keep the replacement and we keep the scope you sent us.
Look up your model to compare its dimensions and viewing angle with the proposed Prosidio replacement.
Find your matchLineup
66SKUs
Matched exchange lineup
Optics
HiFi sapphire
Technology in every replacement scope
How we match your scope
We match the viewing angle first, then choose the closest suitable diameter and working length. For another brand’s scope, we show you the proposed Prosidio model before you enroll. Check that it suits your equipment and procedures before use.
Advance replacement lets your approved replacement ship while you return your broken scope. Here’s what to know about coverage, the card check, and your return deadline.
For an approved advance, we send the available matched Prosidio scope while you send your broken one back. Shipment requires agreed replacement and return details, pricing, and a successful card check for the replacement’s purchase price and tax. The temporary authorization is not a payment or deposit. We request its cancellation within 72 hours of the successful check; your bank controls when it disappears.
Choose the eligible scopes you want to cover, complete enrollment, and arrange payment. We’ll confirm the price and coverage start date. Future eligible new Prosidio purchases are added only if you opt in and agree to the automatic-enrollment terms.
Monthly coverage starts with a 12-month commitment for each scope, then continues month to month. Give us 30 days’ notice to end it; the initial commitment still applies. Prepaid coverage lasts one year and ends unless you renew. Restarting coverage does not restart the original commitment. After a completed prepaid year, agreed monthly coverage is month to month.
We look back 12 months each time you make a claim. The four-replacement limit follows your covered scope and any replacements, so renewing or restarting coverage does not reset it. Approved claims awaiting shipment count toward the limit; warranty replacements and loaners do not.
Coverage includes faults and accidental damage that affect how your scope works during normal clinical use or handling, after coverage starts. Loss, theft, existing damage, cosmetic wear alone, misuse, and damage from reprocessing against the manufacturer’s instructions are excluded. The full terms explain the remaining exclusions.
Complete your claim in the customer portal before coverage ends. Return the scope listed in that claim to the address we provide so it arrives within 30 calendar days of your completed claim. That deadline also applies to advance replacements, so allow time for shipping. A claim submitted on time can continue after your coverage ends.
If an advance is not approved or available, standard exchange follows receipt of your scope. Our target is delivery within 10 business days once we have both your completed claim and the scope you’re returning, including our review time and any stock delays. We’ll explain in writing if missing payment, safety, or claim information prevents service and pauses the timeline. Eligible delays qualify for credits and cancellation rights.
Your quote or order shows the plan price. The standard deductible is $0. For return and replacement shipping labels we purchase, you pay the actual label cost plus 10%, any carrier adjustments, and tax. The 10% applies only to the base label cost. Shared labels are charged once, and refunds are credited. Activation or early-exchange fees may also apply; see below.
Your replacement is covered for defects for at least 90 days from shipment, or longer if more time remains on the original one-year Prosidio warranty for your covered scope. We pay approved standard warranty shipping, and warranty replacements do not use your plan’s replacement limit.
The plan is available at approved U.S. locations. Connecticut, New York, Illinois, Hawaii, Utah, and Oregon are excluded unless we offer a separate arrangement approved for that state. Contact us for approval before moving a covered scope to a new location or transferring it to another owner or business.
This is a guide to the v4.3 terms. Your accepted quote or order and the terms you agreed to apply to your plan. Updates to this page do not change an existing agreement.
Send us the model numbers you’d like to cover. We’ll confirm which scopes qualify, the proposed replacements, and pricing.
sales@prosidio.com · +1 (914) 510-2314
For an approved advance replacement, no. We ship the available matched Prosidio scope while you send your broken one back. Your claim, replacement details, and return instructions must be approved, and the card check must succeed before shipment.
Your broken scope still needs to reach us within 30 calendar days of your completed claim. If an advance is not approved or available, the standard exchange process starts after we receive your scope.
Once an approved exchange is complete, you keep the replacement and we keep the scope you sent us. Sending a scope for assessment, or having a claim declined, does not transfer ownership to us. If you want to keep your original scope, ask about a separate purchase or retention arrangement.
We select a new or refurbished Prosidio scope in working condition. We match the viewing angle first, then choose the closest suitable diameter and working length. For a scope from another brand, we show you the proposed model before you enroll.
Some features and HD/4K performance may differ unless your agreement specifically includes them. We’ll confirm the model, condition, and any purchase price before shipment. A different viewing angle, a change to essential compatibility requirements, or a higher price needs your agreement.
If the problem is covered by a Prosidio warranty, we handle it under that warranty first. A warranty correction does not use one of your plan’s replacements. The paid plan also covers eligible breakdowns and ordinary clinical accidents that a defect warranty may not cover.
We’ll explain the delay, give an expected delivery date, and update you at least every 10 business days. For a covered claim, each eligible day beyond our delivery target earns a credit for 100% of that scope’s daily plan fee. Credits exclude documented pauses for requirements you need to complete and days when you have a free, working loaner that meets the agreed requirements.
If we haven’t delivered a replacement or provided a valid reason for declining the claim within 60 calendar days of receiving both your completed claim and your scope, you can choose to keep waiting or cancel that scope’s coverage and replacement request. Documented pauses for payment, safety, or claim requirements you need to complete do not count toward those 60 days. You can cancel in writing without paying the rest of the initial commitment or giving the usual 30 days’ notice.
If you cancel for this reason, we return your scope at our expense within 10 business days. Within 30 days, we refund unused prepaid fees, charges for claim benefits you didn’t receive, and any unused delay credits.
If you haven’t received a replacement, missing the return deadline closes the claim without a charge to buy a replacement.
If you received an advance replacement and keep it, but your original scope does not reach us on time, you may need to purchase the replacement. The amount is the price you agreed to before shipment for the model and condition you received, plus disclosed tax and agreed costs. A refurbished unit is not automatically charged at a new-unit price, and there is no extra penalty simply for not returning your scope.
Sending your scope late does not automatically cancel that purchase. If a returned scope cannot be accepted, the separate return process below may apply.
We’ll explain the decision and arrange to return your scope or provide other service you agree to.
If you already received an advance replacement, we’ll give you instructions for returning it. It must reach us within 14 calendar days of our notice, in working condition, decontaminated, and with all required parts and identification. Normal use and cosmetic wear are fine.
Returning the replacement on time in that condition means you do not have to buy it. If you damaged it, a documented repair or loss-of-value charge may apply, up to the agreed purchase price. Sending your original scope after its deadline does not give you a new return period if a purchase charge is already due.
A $300 activation or reactivation fee may apply. It is waived when you complete enrollment of a Prosidio scope within 30 calendar days of delivery, or restart coverage within 30 calendar days after the previous coverage ends.
For a newly enrolled scope from another brand, a complete claim we receive in its first 30 days of coverage carries a $300 fee only if you ultimately keep a replacement provided under the plan. We do not charge twice for the same activation, and the early-exchange fee does not start again for the first Prosidio replacement of that scope.
Complete and submit your claim in the customer portal at app.prosidio.com before coverage ends. A saved draft, a shipping-label request, or a general inquiry does not count as a submitted claim.
If a portal outage or access problem prevents you from submitting, email all required claim details and explain the access problem to service@prosidio.com before the deadline.
To end coverage, use the portal or email the same address. Monthly coverage normally needs 30 days’ notice and completion of the initial commitment. The option to cancel after a long service delay is explained above.
Your accepted quote or order, plan terms, and any agreed changes apply to your coverage. This page is a summary of the commercial replacement service.
Your replacement may be new or refurbished and in working condition. Check that it is suitable for your equipment and procedures before use. Coverage is limited to approved locations as described above.
Other manufacturers’ names identify their equipment. Prosidio is not affiliated with or endorsed by those manufacturers. © 2026 Prosidio Inc.
