Privacy Policy

1. Introduction

Prosidio Inc. ("Prosidio", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit prosidio.com and any related sub‑domains, services, and applications we own or operate (collectively, the "Site"). By accessing or using the Site you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

2. Scope

This Policy applies to personal information ("PI") we collect online and offline, including information you provide to us, information collected automatically (e.g., via cookies), and information obtained from third parties. This Policy does not apply to protected health information ("PHI") governed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA); any PHI we process is handled pursuant to separate HIPAA‑compliant agreements.

3. Information We Collect

We collect the following categories of PI:

• Identifiers – name, postal address, e‑mail, phone number, IP address, or other similar identifiers.
• Commercial Information – records of products or services purchased, obtained, or considered.
• Payment Data – limited payment card information processed via PCI‑DSS compliant providers (we do not store full card numbers).
• Internet/Network Activity – log files, browser type, device identifiers, referring/exit pages, pages viewed, date/time stamps, and click‑stream data.
• Geolocation Data – approximate location derived from IP address.
• User‑Generated Content – communications sent to us, survey responses, or other content you submit.

We may combine information that we receive from different sources.

4. How We Collect Information

1. Directly from you – e.g., when you create an account, request a quote, purchase a product, or contact customer service.
2. Automatically – via cookies, pixels, local storage, and similar tracking technologies.
3. From third parties – e.g., analytics providers, social networks, marketing partners, and publicly available sources.

5. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your PI include:

• Contractual necessity – to provide requested products or services;
• Legitimate interests – such as improving the Site, preventing fraud, and marketing similar products;
• Consent – for certain marketing or non‑essential cookies; and
• Legal obligations – to comply with applicable law.

6. How We Use Information

We use PI to:

• Operate, maintain, and improve the Site and our products;
• Process and fulfil orders, including providing financing or leasing options;
• Respond to inquiries, provide support, and otherwise communicate with you;
• Send transactional or promotional messages, subject to your preferences;
• Conduct analytics, research, and product development;
• Detect, investigate, and prevent security incidents or fraudulent activity;
• Comply with legal and regulatory requirements; and
• Any other purpose disclosed at the time of collection or with your consent.

7. How We Share Information

We may share PI:

• With service providers that perform services on our behalf (e.g., payment processors, cloud‑hosting, analytics, logistics);
• With affiliates and subsidiaries for the purposes described in this Policy;
• With professional advisers (lawyers, auditors, insurers) under confidentiality obligations;
• During a business transfer (e.g., merger, acquisition, restructuring) where PI may be part of transferred assets;
• To comply with legal obligations or respond to lawful requests (e.g., court orders, subpoenas, government inquiries);
• With your consent or at your direction.

We do not sell or "share" PI for cross‑context behavioural advertising as those terms are defined under the California Consumer Privacy Act (CCPA).

8. Cookies & Similar Technologies

We use first‑ and third‑party cookies, pixels, and similar technologies to recognize your browser or device, improve Site performance, measure campaigns, and serve targeted ads. You can usually control cookies through your browser settings. To learn more or to opt‑out of certain cookies, please visit our Cookie Settings or see aboutads.info.

9. International Data Transfers

Prosidio is headquartered in the United States. If you access the Site from outside the U.S., understand that your information may be transferred to, stored, and processed in the U.S. or other jurisdictions. Where required, we use Standard Contractual Clauses or other approved mechanisms to legitimize cross‑border transfers.

10. Data Retention

We retain PI for as long as reasonably necessary to achieve the purposes described above, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the nature of the data and our legal requirements.

11. Security

We implement administrative, technical, and physical safeguards designed to protect PI against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No Internet transmission or storage system is 100% secure; therefore, we cannot guarantee absolute security.

12. Your Rights & Choices

You may have the following rights, subject to applicable law:

• Right to access, correct, or delete your PI;
• Right to restrict or object to certain processing;
• Right to portability of PI you provided to us;
• Right to withdraw consent at any time;
• Right to opt‑out of marketing communications;
• California residents: rights to know, delete, and correct PI, and to opt‑out of "sharing";
• EEA/UK residents: right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us using the details in Section 15.

13. Children’s Privacy

The Site is not directed to children under 13 (or other age as required by local law), and we do not knowingly collect PI from children. If we learn that we have collected PI from a child without appropriate consent, we will delete it promptly.

14. Third‑Party Links & Services

The Site may contain links to third‑party websites, plug‑ins, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing PI.

15. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "Last Updated" date at the top and post the new version on the Site. Material changes will be accompanied by reasonable notice.

16. Contact Us